Application Privacy Policy
Last Updated: 24.03.2026
We are committed to protecting your family's privacy. This Privacy Policy describes how Nedicare ("we," "us," or "our") collects, uses, and shares information in connection with your use of the Nedicare mobile application and related services (collectively, the "Service").
By accessing or using the Service, you signify that you have read, understood, and agree to our collection, storage, use, and disclosure of your personal information as described in this Privacy Policy and our Terms of Service.
1. Information We Collect
We collect information about you in various ways when you use our Service.
A. Information You Provide Directly to Us
|
Category |
Description |
Examples of Data Collected |
|---|---|---|
|
Account Information |
Information required to set up and maintain your account. |
Name, email address. |
|
Your Personal Information |
Information about you which helps to tailor the coaching content. |
Role, gender, location (country, city). Note: This data is used to provide specific content and information according to your location. |
|
Child Information |
Information about the child(ren) for whom coaching is provided. |
Child's first name/initials, date of birth, age, gender, diagnosis/diagnostic stage. Note: This data is used solely to tailor coaching content. |
|
Parenting/Coaching Data |
Data related to your interaction with the AI coaching features. |
Text inputs to the AI (e.g., descriptions of parenting scenarios, questions), AI-generated responses, session history, saved goals, progress tracking. |
|
Payment Information |
Data processed when you purchase a subscription or service. |
A tokenized record of the transaction (processed by third-party payment processors, such as Apple or Google). We do not store full credit card details. |
|
Customer Support |
Information you provide when contacting us for support. |
Content of your communications, email address, name. |
B. Information Collected Automatically
When you access or use the Service, we automatically collect information about your device and usage.
|
Category |
Description |
Examples of Data Collected |
|---|---|---|
|
Usage Data |
Details about how you interact with the app. |
Screens viewed, time spent on features, features used, crash reports. |
|
Device Information |
Information about the device you use to access the Service. |
Device type, operating system, unique device identifiers (e.g., IDFA, Android Advertising ID), IP address, language settings. |
|
Analytics Data |
Data collected by third-party analytics tools (e.g., Google Analytics, Firebase) to help us measure traffic and usage trends. |
Anonymous user identifiers, session duration, app version. |
2. How We Use Your Information
We use the information we collect for the following purposes:
A. Providing the Service
- To create, maintain, and manage your account.
- To deliver the personalized AI-driven parent coaching services.
- To process transactions and manage subscriptions.
- To communicate with you about your account, updates, and maintenance.
B. Improving and Developing the Service
- To understand how users interact with the app and identify areas for improvement.
- To monitor and analyze trends, usage, and activities in connection with our Service.
- To test, research, and analyze the effectiveness of the app.
C. Safety and Security
- To detect, investigate, and prevent fraudulent, unauthorized, or illegal activity.
- To maintain the security of our Service.
D. Marketing and Communication
- To send you promotional communications about new features or services (where permissible and in accordance with your preferences).
- To respond to your comments, questions, and requests, and provide customer service.
3. How We Share Your Information
We do not sell your personal information. We may share your information only in the following circumstances:
A. With Service Providers
We share data with third-party vendors, consultants, and other service providers who perform services on our behalf (e.g., cloud hosting, payment processing, data analytics, and customer support). These third parties are bound by contractual obligations to protect your information and use it only for the purposes for which it was disclosed.
B. For Legal Compliance and Protection
We may disclose your information if we believe disclosure is necessary to comply with applicable laws, regulations, legal processes, or government requests; to enforce our agreements and terms; to protect the security or integrity of our Service; or to protect us, our users, or the public from harm or illegal activities.
C. Business Transfers
In the event of a merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company, your information may be shared or transferred as part of that transaction.
D. With Your Consent
We may share your information with third parties when you give us explicit permission to do so.
E. Aggregated or Anonymized Data
We may share aggregated or de-identified information that cannot reasonably be used to identify you with third parties for research, marketing, advertising, or other purposes.
4. Children’s Privacy (Ages Under 13)
Our Service is intended for use by parents and legal guardians, not children. We do not knowingly solicit or collect personal information from children under the age of 13. While the app uses information about children (e.g., age) to tailor coaching content, this information is provided by the parent/guardian. If we learn that we have collected personal information directly from a child under 13 without verifiable parental consent, we will take steps to promptly delete the information.
5. Your Choices and Rights
A. Account Information
You may update, correct, or delete your account information at any time by logging into your account settings within the app. If you wish to deactivate or delete your entire account, please contact us at info@nedicare.ch.
B. Communications
You can opt-out of receiving promotional emails from us by following the instructions in those emails. Even if you opt-out, we may still send you non-promotional communications, such as those about your account or our ongoing business relations.
C. Data Access and Portability (GDPR/CCPA Rights)
Depending on your location, you may have the right to request access to the personal data we hold about you and to request that we transfer a copy of your personal data to you or a third party.
D. Deletion (Right to Be Forgotten)
You have the right to request the deletion of your personal data, subject to certain exceptions (e.g., if we are legally required to retain the data).
6. How We Use Artificial Intelligence
Our core service, Nedicare, is an AI-driven coaching application. The service utilizes advanced AI models to analyze the parenting scenarios you input and generate personalized, real-time coaching responses and guidance. The AI is essential for tailoring the advice to your child's specific profile and needs.
AI Service Disclosure
The core of the Nedicare service relies on advanced Artificial Intelligence models. To provide the personalized coaching experience, we utilize third-party AI providers.
Specific Third-Party AI Providers:
1) OpenAI via OpenRouter — primary chat model + embeddings
2) OpenRouter — API routing intermediary
3) Cohere — search reranking for knowledge base
Note: The system is model-agnostic; specific providers may change as better models become available.
Important Note on AI Data:
- Data minimization: We practice data minimization, sending only the information necessary to generate a personalized coaching response.
- No PII Sharing: To deliver personalized coaching, necessary personal details (your name, your child's nickname, age, and gender, and your coaching context) are included in prompts sent to AI providers via their APIs. This is essential to the service. All chat history, session data, and personal information is stored on our own infrastructure. Third-party AI providers only receive the data needed to generate a response and do not retain it beyond processing.
- No Training on Your Data: We contractually prohibit our third-party AI providers from using your personal data (including coaching inputs) to train or improve their underlying general models.
- Human-in-the-Loop: For safety and quality assurance, a limited number of anonymized coaching logs may be reviewed manually by Nedicare staff (not the third-party AI providers) to monitor for critical safety issues, enhance content quality, and improve the overall effectiveness of our coaching algorithms.
7. Data Security and Retention
A. Security
We implement appropriate technical and organizational measures designed to protect your personal information from loss, theft, misuse, and unauthorized access, disclosure, alteration, and destruction. However, no security system is impenetrable, and we cannot guarantee the absolute security of our systems.
B. Data Retention
During the current development and testing phase, data is retained for service improvement purposes. Users may request a copy of their data or request deletion at any time by contacting info@nedicare.ch. Specific retention periods will be defined and published prior to public launch.
8. International Data Transfers
Nedicare is based in Switzerland. The information we collect is governed by Swiss Law. All application data (database, session storage, vector database, workflow engine) is hosted on infrastructure (on a dedicated server) managed and operated by Nedicare in the EU (Germany). No third-party cloud sub-processors are used for data storage. If you are accessing the Service from outside of Switzerland, please be aware that your information may be transferred to, stored, and processed in Switzerland and other countries where our service providers are located. These jurisdictions may not have the same data protection laws as your home country.
9. Changes to Our Privacy Policy
We may modify this Privacy Policy from time to time. If we make changes, we will notify you by revising the "Last Updated" date at the top of this policy and, in some cases, we may provide you with additional notice (such as adding a statement to our app homepage or sending you a notification).
10. Contact Us
If you have any questions about this Privacy Policy, please contact us:
Email: info@nedicare.ch